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NYC AI chatbot caught telling businesses to break law. The city did not destroy it
An artificial intelligence-powered chatbot created by New York City to help small business owners is being criticized for giving strange advice that misrepresents local policies and advising companies to break the law.
But days after the issue was first reported last week by tech news outlet The Markup, the city has opted to leave the tool on its official government website. Mayor Eric Adams defended the decision this week even though he acknowledged the chatbot’s answers were “wrong in some areas.”
Launched in October as a “one-stop shop” for business owners, the chatbot offers users algorithmically generated text answers to questions about navigating city bureaucracy.
It includes a disclaimer that it may “occasionally produce incorrect, harmful or biased information” and a caveat, since strengthened, that the answer is not legal advice.
It continues to provide false guidance, troubling experts who say the buggy system highlights the dangers of governments using AI-powered systems without adequate safeguards.
“They’re launching unproven software without oversight,” said Julia Stoyanovich, a computer science professor and director of the Center for Responsible AI at New York University. “It’s clear they have no intention of doing what is responsible.”
